Christmas Tickets

Terms and Conditions

Christmas at Castle Howard tickets

1. No entry allowed without a valid ticket.
2. Tickets must be purchased via the Castle Howard website. 
3. Tickets are subject to availability and entry will be refused should the attraction be at capacity. Tickets must be booked for ALL persons attending, including (but not only) Members, babes in arms and Essential Carers. Where free or discounted tickets are booked, proof of eligibility will be requested on entry.
4. Children under the age of 12 months are free to enter but require a pre-booked babe in arms ticket.
5. Tickets are non-refundable and void if defaced or altered. Tickets cannot be sold at any price to any third party.
6. Tickets are only valid for the date and experience booked.
7. A 5.5% booking fee will be added to all orders.
8. All sales are final, and tickets are non-refundable. You may request an amendment to the date and time of your booking no less than 48 hours prior to your booked visit, by emailing sales@castlehoward.co.uk. Any changes are subject to availability and may incur additional charges. All decisions are at the discretion of the management and shall be final.
9. We will not issue refunds for the reason of adverse weather conditions if Castle Howard remains open. If Castle Howard closes because of adverse weather conditions, we will endeavour to move your booking to the next available date otherwise a refund will be given.
10. We will not issue refunds for the reason of traffic delays or public transport delays.
11. Car parking is charged at £7 per car, this does not reserve a specific space. Members, those visiting the Courtyard or Gardens-only, and those with a Blue Badge receive one free space.
12. Member benefits are not available on any Orange/£38 timeslots (excluding Father Christmas in the Castle bookings).

Father Christmas in the Castle, Santa’s Grotto in the Boathouse and Christmas Afternoon Tea tickets

1. Tickets for Father Christmas in the Castle or Santa’s Grotto in the Boathouse must be purchased for all who wish to visit, irrespective of age. Babes in arms (under 12 months) require a ticket but do not receive a gift. If you wish for them to receive a gift, please purchase a child ticket.
2. If the performance starts and you have not arrived at the meeting point you will be refused entry.
3. If you arrive more than 15 minutes after your Afternoon Tea booking it will be at the discretion of the food and beverage team if they can accommodate your party.

These terms and conditions apply to specifically to Christmas at Castle Howard and are supplementary to our full terms and conditions, available here.