We are seeking a proactive and confident Relief Duty Manager to support the successful delivery of our busy Christmas season at Castle Howard. This role is central to ensuring the smooth day-to-day running of the Estate during our peak festive period, providing leadership and guidance to staff and volunteers, and ensuring all visitors enjoy a safe and magical Christmas experience.

Key Responsibilities

• Act as the Duty Manager on assigned days, taking overall responsibility for the safe and efficient running of the Estate.
• Oversee operations across multiple outlets, including admissions, retail, catering and event spaces.
• Lead, support and motivate staff and volunteers to deliver excellent customer service.
• Act as the first point of contact for escalated visitor queries or concerns, resolving issues effectively and professionally.
• Provide clear communication between departments, ensuring smooth coordination during busy periods.
• Assist in the implementation of emergency procedures where required.
• Ensure the visitor experience reflects Castle Howard’s values and high standards.
  

About You

• Strong leadership and people management skills, with the ability to motivate teams.
• Confident decision-maker, calm under pressur and adaptable to changing situations.
• Excellent communication and customer service skills.
• Flexible approach to working hours, with availability across weekends, evenings, and peak Christmas event dates.
• A positive, hands-on attitude and willingness to step into operational tasks when required.

Why Join Us?

• Be part of delivering one of Yorkshire’s most celebrated Christmas events.
• Work in one of the most beautiful and peaceful corners of the Castle Howard Estate
• Flexible hours available
• Staff discounts across the estate (including cafes and shops)
• Free entry to Castle Howard