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Augmented Reality Castle Howard (ARCH) App

Our landscape, follies and monuments on the wider Castle Howard Estate are brought to life by our new Augmented Reality app. More information coming soon.

This app has been a collaboration between Castle Howard Estate, The Howardian Hills National Landscape and Skylark. We would like to thank the Howardian Hills AONB for their funding contribution towards the development of this application, made available through the Farming in Protected Landscape Scheme. 

Using the app is subject to Castle Howard's Terms and Conditions and Privacy Policy.

Troubleshooting advice

Check internet connection: AR apps often require a strong internet connection to function properly, so ensure that the user's device is connected to a stable and high-speed network. A poor connection could result in slow performance or a failure to load the app.

Update the app:
Make sure that the AR gelation-based mobile app is up-to-date and has the latest version installed. Developers often release updates to fix bugs and improve performance, so keeping the app up-to-date may resolve any issues.

Clear cache and data: Clearing the app's cache and data may help resolve issues related to slow performance or crashes. This can be done through the app's settings or through the device's system settings.

Restart the device: Sometimes, simply restarting the device can help resolve issues with AR gelation-based mobile apps. This can help clear any temporary glitches or errors that may be impacting the app's performance.

Contact support: If the above troubleshooting tips do not resolve the issue, users can contact the app's support team for assistance. Developers may be able to provide additional guidance or resolve more complex issues that require deeper technical knowledge.

Frequently Asked Questions

What is an AR gelation-based mobile app?
An AR gelation-based mobile app is an app that uses augmented reality (AR) technology to create a virtual experience. The app uses AR gelation to create a 3D model or image that appears to be in the real world, which is launched and controlled by geolocation, device orientation, and calculations devised by these. 
What devices are compatible with the app?
The app is compatible with most modern smartphones and tablets. The device should have a camera, an internet connection, and meet the minimum system requirements specified by the app developer. 
How do I use the app?
To use the app, download and install it on your device. Once installed, launch the app and follow the on-screen instructions to access the AR experience. You need to be in a specific location and point your device's camera at a specific location or object to activate the AR content. These locations can be found by clicking "ARCH" in the menu. 
What should I do if the app isn't working properly?
If you're experiencing issues with the app, try the troubleshooting tips listed in the app's settings or on this webpage. If the issue persists, contact the app's support team for further assistance. 
Is the app free?
Yes, the app is free to download and use. 

Contacting Us

If you would like to contact us with a question or comment, you can call us on 01653 648333 or email us directly at Contacting App Support Email us directly at

Geolocation Usage 

Protect your privacy by being mindful of the app's geolocation features and permissions. 

Only enable location services if necessary and consider turning them off when not using the app. Navigation with a Bottom Bar Our app uses a bottom bar for easy access to frequently used features. 

Familiarize yourself with the icons and their corresponding functions to navigate the app easily. Login To log in, ensure that you're on a secure network and use a strong and unique password. Do not reuse passwords across multiple accounts to minimize the risk of data breaches. 

Logout After you've finished using the app, log out to prevent unauthorized access to your account and personal information. Delete Account Function If you no longer want to use our app, you can delete your account. 

Keep in mind that this will permanently erase all of your associated data. Only delete your account if you're sure you no longer want to use our app. 


When an update becomes available, your device will automatically download and install it in the background, usually during off-peak hours when you're not using the device. 

This ensures that you have the latest version of the software without having to manually check and install updates yourself. Benefits Automatic updates allow your device to stay up-to-date with the latest software improvements, bug fixes, and security patches. 

This can help keep your device running smoothly and protect it from potential security threats. Notification After the update has been installed, you may receive a notification letting you know that your device has been updated. 

You can also check your device's software settings to see if any updates have been installed recently. Exceptions While most updates will be automatically installed, some may require manual installation due to their size or complexity. 

Additionally, you may be prompted to manually install an update if your device's storage is nearly full or if you haven't updated the device in a long time.