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Frequently Asked Questions

How does someone without access to the internet book an arrival time slot?
Those without access to the Castle Howard website can phone 01653 648621 9am - 5pm Monday to Friday to book their arrival time slot. You many also be able to purchase tickets from the Ticket Office upon arrival subject to availability.
What do I do if I'm late for my arrival time slot?
If you happen to be running late or early, your booking barcode will still work so there is no need to try to re-book. Please check our public opening times if you have any concerns.
Can I book online as a carer?
Essential Carers can book complimentary admission online but please note that you will be required to present a valid proof of entitlement to DLA or PIP (higher rate), Attendence Allowance (higher rate) or a valid Access Card (via CredAbility) to the Ticket Office.

Once I have booked my arrival time slot, do I need to bring anything with me?
Please bring either your booking confirmation or reference number with you to the Ticket Office on the day of your visit. If you do forget this, please don't worry as we should be able to find you on our system.
Is the Kelly Car Land Train running?
The Kelly Car will run daily during our main season from 2nd April - 31st October. Please check with our Ticket Office Team on arrival for a full schedule.
Is Skelf Island open?
Skelf Island Adventure Playground is open daily and is included with a Gardens ticket.
Will there be any catering facilities?
We have a great range of outlets across the Estate offering both takeaway and table service options, with full seasonal menu's available celebrating the best Yorkshire produce. Please visit our 'Shopping & Eating' page for more information.
Will the toilets be open?

The main toilets in the Courtyard are open, including the accessible toilet and the baby changing facility. You do not need a ticket to access these facilities.

The toilets at the Boathouse will be open daily and can be accessed with a Gardens ticket.

Toilets in the House will be open when the House is open to the public.

Are barbecues allowed at Castle Howard?
Barbecues are not allowed anywhere on the Castle Howard Estate.
How do I know if my membership has expired?
You can view and manage your membership from the comfort of your own home by logging in to our membership portal. To login, or if you're a member and need to sign up to our portal, visit the sign up/login page.
Are bikes allowed in the grounds?

Please note that we do not allow bikes, scooters, frisbees or ball games using hard balls and footballs within the Gardens. Toddlers with balance bikes and soft foam balls are allowed and we would ask that you respect other visitors and our Gardens whilst playing freely and enjoying your day.

Please visit our Family Visits page for more information

Is there a car park and is it free?
Yes! Parking is free for those visiting our Courtyard and the House and Gardens. There are occasions where parking charges are in place for certain events, but you will be advised this as part of the booking process. We have a hard-standing gravel car park and we also have a car park for Blue Badge holders. 
Are the roads leading to Castle Howard suitable for large vehicles?

Height restrictions apply when approaching Castle Howard from eastbound on the A64 due to low and narrow archways on the approach road. Vehicles over 3.43m high x 2.60m wide should continue on the A64 to Malton and approach Castle Howard via Coneysthorpe (follow the brown signs from Malton).

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If you have a specific enquiry please contact our Visitor Services team on 01653 648621.