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COVID-19 Frequently Asked Questions

How does someone without access to the internet book an arrival time slot?
Those without access to the Castle Howard website can phone 01653 648621 9am - 5pm Monday to Friday to book their arrival time slot. 
What do I do if I'm late for my arrival time slot?
If you happen to be running late or early, your booking barcode will still work so there is no need to try to re-book; this is simply about spreading out visitors throughout the day so that you can have a better experience, and we can manage capacity and maintain suitable social distancing conditions.
Can I book online as a carer?
Booking for non members will go live on Tuesday 2nd June and we'll be adding an option for carers tickets. Carer tickets are free of charge but an arrival time slot must be booked via our website prior to visiting.
Once I have booked my arrival time slot, do I need to bring anything with me?
You will be emailed a bar code for each person visiting and this is what you need, either printed at home or visible on your phone to self-scan in when you arrive at the ticket office. We will not be handing you a physical ticket, our intention is for your entrance to be a contactless experience.
Is the Kelly Car Land Train running?
In the initial phase of reopening, the Land Train will not be running, apologies for any inconvenience caused. 
I'm a member of the Historic Houses, do I get free entry?

With effect from 1 May 2017, HH members can visit Castle Howard free of charge once per calendar year. 1 person can gain free admission with 1 membership card.

Due to the COVID-19 outbreak all visitors must pre-book an arrival time slot to visit us, including visitors with affiliate membership scheme cards. Membership cards must be shown at the Ticket Office upon arrival, we regret that we cannot permit access without a valid membership card.


Is Skelf Island open?
At the moment we are not able to open the Adventure Playground and Skelf Island and we are monitoring government advice carefully on this. We cannot say at present when this area will re-open but we do understand that many of you will be desperate to get back there.
Are dogs allowed in the grounds?

Dogs are welcome in the grounds of Castle Howard, we ask for them to be kept on a lead at all times for the safety of our wildlife and other visitors.  

When does the Atlas Fountain run?
The Atlas Fountain runs daily throughout the high season, between 10.45am and 4.00pm and it is powered by the Ray Wood Reservoir and due to fluctuating water levels they may not be operating at all times.
Will there be any catering facilities?
The Coffee Shop will be open for a grab and go takeaway service including hot and cold drinks, sandwiches, ice creams and cakes. We will be operating a one-in, one-out queuing system and enabling social distancing measures by re-routing the flow through this space. Please ensure you dress for the weather on the day of your visit as our new queuing systems and social distancing measures rely on the outdoor spaces.
There will be a takeaway service operating from the Kiosk at the Boathouse on busy days.
Will the toilets be open?
The main toilets in the Courtyard will be closed, with the exception of the accessible toilet and the baby changing facility, only available for those visitors who need to use these specific facilities. We have installed portable toilets on the North Front (as you walk down the main drive they will be on the left by the tree line). These are individual units, allowing outdoor queuing in the open air and they will be regularly cleaned and maintained by our facilities team. You will see additional hand wash and hand sanitiser stations around the site, which we encourage you to use.
Is my MAX card valid at Castle Howard?

Visitors are welcome to use their MAX card at Castle Howard. 1 adult and up to 3 children can gain free admission with 1 MAX card.

Due to the COVID-19 outbreak all visitors must pre-book an arrival time slot to visit us, including visitors with affiliate membership scheme cards. Membership cards must be shown at the Ticket Office upon arrival, we regret that we cannot permit access without a valid membership card.


Can I use my Yorkshire's Great Houses, Castles and Gardens Card for entry?

Visitors are welcome to use their YGHC&Gs card at Castle Howard. 1 family (2 adults and up to 3 children) can gain free admission with 1 YGHC&Gs card.

Due to the COVID-19 outbreak all visitors must pre-book an arrival time slot to visit us, including visitors with affiliate membership scheme cards. Membership cards must be shown at the Ticket Office upon arrival, we regret that we cannot permit access without a valid membership card.


When will the Lakeside Holiday Park reopen?
We don't have a confirmed reopening date yet, we are carefully monitoring COVID-19 government advice and we will be sure to communicate any updates as soon as we are able.
Are barbecues allowed at Castle Howard?
Barbecues are not allowed anywhere on the Castle Howard Estate.
How do I know if my membership has expired?
The ticketing page of our website will show a red box when validating your tickets if your membership has expired. For any queries around membership, including booking, renewal, access and new purchases, please email [email protected]
Are bikes allowed in the grounds?

Please note that bikes, children's scooters , and similar transport toys are not allowed in the grounds.

Please visit our Family Visits page for more information

Is there a car park?
Yes, all parking on site is free of charge. We have a hard-standing gravel car park and we also have a car park for Blue Badge holders. 
Are the roads leading to Castle Howard suitable for large vehicles?

Height restrictions apply when approaching Castle Howard from eastbound on the A64 due to low and narrow archways on the approach road. Vehicles over 3.43m high x 2.60m wide should continue on the A64 to Malton and approach Castle Howard via Coneysthorpe (follow the brown signs from Malton).

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If you have a specific enquiry please contact our Visitor Services team on 01653 648621.