We’re looking for enthusiastic and customer focused individuals to join our Ticket Office team, helping to create a warm welcome for all our guests.

As a Ticket Office Assistant, you’ll be the first point of contact for our visitors, providing excellent customer service and ensuring a smooth start to their day at Castle Howard. From selling tickets and memberships to answering queries and giving information, you’ll play a key role in delivering a memorable visitor experience. 

Key responsibilities:

• Welcome visitors and provide outstanding customer service.
• Process ticket and membership sales accurately and efficiently.
• Provide information about Castle Howard
• Assist with queue management and ensure smooth visitor flow.

About you:

• Friendly, approachable and confident in engaging with the public.
• Strong communication skills and a helpful, proactive attitude.
• Ability to work as part of a team in a fast-paced environment.
• Previous customer service or sales experience is an advantage, but full training will be provided.
• Flexible with working hours, including weekends and bank holidays.
  

Why Join Us?

• Be part of delivering one of Yorkshire’s most celebrated Christmas events.
• Work in one of the most beautiful and peaceful corners of the Castle Howard Estate
• Flexible hours available
• Staff discounts across the estate (including cafes and shops)
• Free entry to Castle Howard