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COVID-19 Information for Visitors

A message from Nick Howard to our Visitors, Supporters and Members

In light of the most recent Government guidance regarding COVID-19, we have taken the decision to close the House, Gardens and Grounds, Adventure Playground, Garden Centre, all takeaway food outlets and toilets until further notice.

The team at Castle Howard have given careful consideration over how we work best under current guidance and we can assure you the decision to now close has not been taken lightly. The situation is fast moving and complex, and we believe that taking decisive action to help implement effective social distancing is in the best interests of all of our visitors and staff, and is part of the collective national effort to help tackle the coronavirus.

We would like to thank you for your understanding and co-operation, we will certainly miss having Castle Howard alive with visitors and will be monitoring the situation and advice and will keep in touch with you all via our digital platforms.

What remains open?

We understand that in these difficult times that it’s great for our health and wellbeing to get outside and enjoy the Yorkshire fresh air and nature on our doorstep. The wider Castle Howard Estate has miles of permissive paths through woodlands and open countryside. So whilst our ticketed Gardens and Grounds are closed please do make responsible use of the wider Estate.

The Farm Shop

The Castle Howard Farm Shop is an important resource for local people and so we will be keeping this open and review regularly. The team are working hard to ensure that we protect our staff and customers with social distancing measures, maintain stocks and replenish shelves, so that we can best serve our community. Please be aware that the shop is now cashless, so be ready to pay by card or mobile device and we are asking shoppers to respectfully limit the quantity of items they are purchasing. We will also continue to limit the numbers of people in the shop at any one time and have an outdoor queuing system in place.

The Farm Shop is now offering a food ordering service (similar to the well known Click & Collect system) and a delivery service to local villages. Click here to find out more.

Garden Centre

The Garden Centre is closed due to COVID-19, however continues to run a local delivery service. Please phone 01653 648668 or email [email protected] to place an order and arrange delivery (charges apply for deliveries over 10 miles away or when spending less than £30). If you email us please be sure to leave us your telephone number so that we can contact you quickly - thank you.

Social Media Channels

Whilst we are all keeping our physical distance we don’t need to be socially distant online and the Castle Howard team will continue to share information from the Estate and open up some of our history, heritage and natural assets in a digital format. Please follow us on Facebook (@castlehoward), Twitter (@CastleHowardEst) and Instagram (@castle_howard), sign up to our e-newsletter where we’ll continue to share news from the Estate and communicate any changes to our operation.

Members

The current closure of Caste Howard also applies to our current members. Please note that Castle Howard Gold and Silver Friends Members will receive a three month extension to their membership (or more depending on the length of closure) that we’ll administrate remotely, so please rest assured that when we are back up and running, hopefully later in the year, you will not have missed out on part of your year’s membership. We will of course review our ability to open and will keep in contact with you during this time. Your support is invaluable at such a critical time in Castle Howard’s long history and we sincerely appreciate all who are able to renew their membership over the coming months. Restoration and conservation needs do not stand still and your contribution as members directly helps us to maintain the built and natural environment. If you have any queries regarding your membership or the complimentary three moth extension that we are offering we’d ask that you email [email protected]

Ticket Holders

We’ll be communicating with everyone who has bought an online advanced admission ticket to the House and Grounds or an upcoming event. Tickets to Castle Howard will be available to use on any day this season (until 1st November), so we hope we’ll see you back before too long. However, if you are unable to use your ticket later in the year, of course we’ll offer you a refund.

 

Once again, we’d like to thank you for your continued support and wish you all the very best at this unprecedented time.
Nick Howard