These Terms and Conditions govern the purchase and use of Castle Howard Membership. Please read them carefully. By purchasing membership, you agree to be bound by these Terms.
1. About Us
Castle Howard Membership is offered by Castle Howard Estate Limited, Estate Office, Castle Howard, York, YO60 7DA. VAT Registration No: 167384239.
2. Membership Overview
1. Membership is valid for 12 months from the date of purchase.
2. It entitles the named holder(s) (“the Member”) to access benefits during public opening hours.
3. Membership is non-transferable and only valid for those named on the card.
3. Membership Cards
1. Must be presented upon entry and retained during visits.
2. Are not valid for group, school, or promotional entry.
3. Guest cards are valid only when used alongside a named cardholder.
4. Replacement of lost/damaged cards incurs a £5 fee.
5. Remain property of Castle Howard.
4. Access and Conditions
1. Access is only during standard public opening periods, subject to seasonal changes and closures.
2. Castle Howard may amend opening dates/times without notice.
3. Entry may be refused for breach of these Terms or inappropriate conduct.
5. Loyalty Scheme
1. Gold Members: 10% of qualifying spend = 1,000 points per £10 (£1 value).
2. Silver Members: 5% = 500 points per £10 (50p value).
3. Points are earned/redeemed only on qualifying café/shop purchases.
4. Points expire upon membership expiry unless renewed before the expiry date.
5. Guest cards cannot earn or redeem points.
6. Points are not awarded on redemptions or excluded items (e.g., alcohol, newspapers).
6. Membership Benefits
1. Full list of current benefits available on our website.
2. Special events, previews, or ticket offers are for Members only and subject to availability.
3. Benefits are subject to change without notice.
4. Email is the primary method for communicating updates and offers, it is the members’ responsibility to keep preferences and personal details up to date.
7. Gold Member Exclusive Benefits
1. Includes Arboretum visits, Boat Trips (when available), and selected event discounts.
2. Offers are subject to availability and conditions from third-party promoters.
8. Ryedale Membership
1. Includes 3 complimentary children’s passes per named Member
2. Is validated by a valid postcode.
8. Payments and Renewals
1. Direct Debit: either Annually or Monthly (balance payable over 10 months)
2. Monthly: There is an upfront payment of 20% of the overall Membership value for monthly direct debit payments.
3. Annually: Full payment will be taken when purchased and the Direct Debit will come not effect upon renewal.
4. 10% discount applies to Direct Debit payments.
5. Membership begins immediately upon purchase, whether online, by phone, or in person.
6. Renewal reminders sent one month prior to expiry
7. You have 14 days to renew membership after this time points will be lost and a new membership will need to be taken.
8. Auto-renewal for Direct Debit unless notice is given at least 10 days before expiry.
9. Data Protection and Privacy
1. Personal data (including photo ID) is required for card validation and will be securely held.
2. Data used to manage membership and communicate offers/events.
3. Information may be shared with third-party providers strictly for service delivery.
4. You may opt out of communications, but some emails form part of membership services.
5. Data is processed in accordance with the UK GDPR and Data Protection Act 2018.
10. Liability
1. We are not liable for business losses or losses resulting from misuse of the Membership.
11. Cancellation (Online & Phone Sales Only)
1. You may cancel within 14 days of purchase (the “cooling-off period”) for a full refund, unless visits have been made.
2. To cancel, contact us at sales@castlehoward.co.uk or write to Memberships, Castle Howard, York, YO60 7DA.
12. Complaints and Disputes
1. Contact us at 01653 648333 or sales@castlehoward.co.uk.
13. General
1. These Terms may be updated without notice.
2. Each clause stands independently; if one is found unlawful, the rest remain in effect.
Annex 1: Model Cancellation Form
To Memberships, Castle Howard, York YO60 7DA or sales@castlehoward.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for Castle Howard's Membership card.
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate