If you think there is a mistake in these terms and conditions, or if anything in these terms is unclear, then please contact sales@castlehoward.co.uk. 1. These Terms These terms and conditions (Terms) apply to any purchase of the Castle Howard Friends membership which entitles the holder of the membership (the Friend) to certain benefits for a period of 12 months from the date of purchase. 2. Information about us By purchasing Friends membership you are entering into an agreement with Castle Howard Estate Limited of Estate Office, Castle Howard, York, YO60 7DA (Castle Howard, we, us, our) on these Terms. Our registered VAT number is 167384239. 3. General 3.1 A Friends membership card can only be used for admission by the person or people whose name(s) appear on the card. 3.2 Any lost, stolen and/or damaged membership cards should immediately be reported to sales@castlehoward.co.uk. Cards will be reissued subject to payment of a £5 charge. 3.3 If you purchase Friends membership on the day of a visit, the cost of your admission ticket will be deducted from the price of your Friends membership. To qualify for your admission ticket refund, you must purchase your Friends membership at the ticket office before 4pm on the day of your visit. 3.4 All Friends membership cards (including temporary cards) will remain the property of Castle Howard. 3.5 During your visit you must retain your Friends membership card for production on demand by one of our representatives. 3.6 Friends membership cards are only valid for entry when the house and grounds are open to the public, and are not valid for entry as part of a group or school visit, or as part of any other promotion. 3.7 Guest cards are only valid when visiting with a named Friends membership card holder. 3.8 Fast track entry is available on selected Bank Holiday and event dates. 3.9 Membership is valid for 12 months from the date of purchase. Access is only when the house and grounds are open to the public. 3.10 Castle Howard reserves the right to amend opening dates and times without prior notice. 3.11 Castle Howard can cancel, withdraw or alter any or all discounts and/or benefits involved with the scheme, and these Terms at our absolute discretion at any time and without prior notice. 3.12 We reserve the right to revoke cards which are being used fraudulently or in the case of Friends members abusing Castle Howard staff, visitors or processes. 3.13 We reserve the right, without liability to you, to refuse to allow you entry to Castle Howard and/or to escort you from the premises if you, in our judgment, breach any of these Terms. 4. Loyalty Scheme 4.1 Friends are entitled to loyalty points at the following rates:
4.1.1 Gold Friends: 10% of the value of all purchases referred to at 4.1.2 Silver Friends: 5% of the value of all purchases referred to at
4.2.1 Gold Friends: £10.00 spend accrues 1,000 points, equal to £1 when redeemed 4.2.2 Silver Friends: £10.00 spend accrues 500 points, equal to 50p when redeemed
6.1.1 Garden evenings and arboretum visits are on selected dates only. 6.1.2 Boat trips are available only when The Dame is sailing. A valid membership card and ticket must be presented upon boarding. 6.1.3 Priority booking is available on selected events only. Event tickets must be presented alongside a valid Friends membership card on entry.
6.1.4 Discounts offered on ticketed third party events are offered subject to the promoter's approval.
9.2.1 when you join as a Friend; 9.2.2 each time you use your Friends membership card(s) to visit; and 9.2.3 when you make a purchase in the Castle Howard shops & cafés.